Become a Patron!

My Amazon wishlist can be found here.

Life Line

User questions and support fees

A friend of me sent in a "stupid user" question. However I found out later the the thing this user attempted was even more funnier. That is why there is no new "stupid" user entry, but a full blown blog entry.

It started all with the following conversation:

Dear Mr. Hughes,

Could you please send me the Zip extension for PHP, already compiled for Microsoft Windows as a PHP library?


Hi Willie,

I require a consultancy fee of 200 USD for these services.


Sterling Hughes

That sounds like a new tactic for Sterling, not charging for code, but for things that users can get for free :)

Of course it was not a totally expected to get such a response from an Open Source devellopper and decided to search to find support elsewhere. He was even so nice to tell Sterling that:

Hi Sterling,

Fortunately I found a PHP class on the WWW that does what I need.

Thanks, anyway...


Quoting Sterling on his response: "Isn't it nice how the respect your time enough to annoy you when in under 5 minutes users can find the answer when it comes to shelling out money?". It's pretty sad actually, but it gets even worse :) A few days later I found a new comment in the "Assorted Funny User Questions". Yes, you see that correctly. He found support on my "forum"! Of course nobody responded yet :)


This article has a short URL available:


No comments yet

Add Comment


Will not be posted. Please leave empty instead of filling in garbage though!

Please follow the reStructured Text format. Do not use the comment form to report issues in software, use the relevant issue tracker. I will not answer them here.

All comments are moderated